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Knowledge Base
Use our online knowledge base to search out solutions to your problem. This covers all currently offered types of Jade Inc. products and services.
CLICK HERE TO ACCESS OUR KNOWLEDGE BASE
Frequently Asked Questions (FAQ)
These are answers to most commonly asked questions and the most frequently viewed articles in the Knowledge Base. All entries in the FAQ section of our site can also be viewed in the Knowledge Base.
CLICK HERE TO ACCESS OUR FAQ's
Trouble Report / Trouble Ticket
If you are having problems with a Jade Inc. product or service please use our trouble report form to have an engineer fix your problem.
CLICK HERE TO OPEN A TROUBLE TICKET
How To Instructions
These are detailed step by step instructions on some common configuration and trouble issues.
CLICK HERE TO VIEW INSTRUCTIONS
Working in the customer service field myself for years, I know that the feedback isn’t always positive and that doesn’t make us feel very good. I wanted to make sure that your company knows how much you’re appreciated and that Jade's Tech Support Team saved my patience and sanity from going over the edge. Thanks again!
--Celeste Cowgill
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